G’day G’day mates,

I left Malaysia from Kuala Lumpur International Airport last week.

For a modern and busy city, the airport is not updated.

There’s no automated check-in machines or bag drops.

This means that you have to queue up.

Since I was flying Malaysian Airlines, every international flight are serviced by the same 4 counters.

I don’t know if you heard me right.

Every. Single. Flight.

For those who have travelled, you probably realize the chaos this causes.

A few days before I got an email saying to arrive at the airport 4 hours before departure.

Another friend who left before me said they almost missed their flight due to long lines.

But even then, I wasn’t prepared for the length of the line.

People were freaking out.

Some started yelling.

One airline staff told me it would take about 2 hours.

I Innocently said:

“Thanks for your help, I can’t imagine how hard your job must be today.”

He looked at me and said:

“Is it just you checking-in?” while gesturing for my ticket.

I said: “yes”

He looked at my ticket and said:

“Go to the biz class check-in in Row D. I’ll radio them that you’re coming.”

I was shocked.

“What do you mean?”

He confirmed and repeated the instructions.

I looked at him, shook his hand and said thanks again.

I walked over to business class that had no line.

I cleared the check-in, immigration, and security in under 15 minutes.

The check-in counter staff upgraded my luggage weight and gave me priority luggage collection.

Instead of being in line for 2 hours, I started writing this email while sipping coffee.

My point?

Small kindness pays off.

Be more human.

Let’s Launch Together,

Michael ‘be more kind’ Lim.

***

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